Privacy Policy

Effective Date: March 6th, 2025

Last Updated: March 6th, 2025

At Veneer Online, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, or make a purchase.

1. Information We Collect

We collect the following types of information:

• Contact information: name, company name, email address, phone number, and shipping/billing addresses.
• Account information: details provided during account registration (accounts are manually reviewed before activation).
• Transaction data: details related to purchases made through our secure PCI-compliant payment processor.
• Browsing and usage data: collected through cookies and analytics tools (e.g., Mailchimp).
• Browsing and usage data: collected through cookies and analytics tools (e.g., Mailchimp).
• Optional communications preferences for newsletters or promotions.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Respond to inquiries and provide customer service.
• Improve our website and customer experience.
• Send communications (only if you’ve opted in).
• Send communications (only if you’ve opted in).
• Maintain and manage customer accounts.

3. Data Security

We use industry-standard security practices, including a tokenized PCI-compliant system for handling credit card payments. All customer data is stored securely, and access is restricted to authorized personnel.

4. Sharing of Information

We do not sell or share your information with third parties for marketing or unrelated purposes. We may share data with service providers (such as email and CRM platforms) only as needed to operate our business and only under strict confidentiality terms.

5. International Customers

While we primarily serve U.S.-based businesses, a small percentage of our sales are international. All international transactions are processed securely, typically via wire transfer.

6. Your Rights and Choices

You can contact us at any time to:

• Access or update your personal information.
• Opt out of marketing emails.
• Request account deletion or data removal.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

SalesTeam@HerzogVeneers.com